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With the Easter bank holiday in full swing, it’s a great time for reflection.  How the year is going, what you have achieved and what is still on your list?    The secret to achieving your list is prioritising time to get what you need done, to create these changes.  That looks like different things in each business.    It can be hiring people within your business if you are at capacity or it can mean reviewing the key drivers within your business and calculating how much time is needed to carry them out.    There can be a lot of dead time in business, time spent organising, or contemplation of certain activities.   If you want to see changes in your business, it’s down to us leaders to deliver that change.  That doesn’t mean we have to be at the forefront, but it does mean we need to orchestrate that change.    A lot of the time when business owners are considering bringing in changes within their business those changes often get put on the back burner because they are faced with firefighting the usual day to day issues that occur in any business.  Which is a vicious circle, but it can be broken.  Central to those changes are diary management.  You choosing what is important for you to achieve and then cascading those changes through to your teams and clients.   Whether you need to block out time to perform some initial research, look at financial projects and impacts, or create your plan that is the starting point.  If you are not already there, take control of your diary, before your business takes control of it for you.   Almost two months ago, I discovered I had to completely restructure the inner workings of my business, due to the side effects of a new treatment.  It’s amazing what you can do when your hand is forced.  Our health is our only true wealth, so I did, and I have discovered now, with those changes, how I can create even more time in my life and business doing what I love.    This business was built and designed so that I could generate an income for myself, and work around my health needs and my son’s schooling when I left my corporate business consulting role.  This week I have been reflecting on how this new treatment has been impacting myself and my business, I’m six weeks in.  By taking this time, I have discovered what I am going to put into place to allow me to uplevel to my next.  So, I have been busy restructuring again, to allow the time and space to create the next step in my business.   Don’t be like me and have your hand forced to make changes in your life and business, take the steps to be control of your business's path.      If you'd like to make changes in your business in a way that will work for you, follow the link and book in to get started on those changes!

You know when things happen in your business, and it creates anger and frustration inside of you, but you feel like you can’t do anything about it? Either because you are a service provider and you have to remain professional, or you're worried that if you express your full truth and opinion, it is going to come back to haunt you, especially with how everyone is behaving on social media these days. One of the greatest freedoms, in my opinion, of being a business owner is that you get to choose who you work with. You might be thinking, "Hold on, I need clients," and yes, I get that that is also true. What I would like you to consider is whether the energy you expend on said clients is actually worth the fees that they bring to your business. I was with my hairdresser in the week, who is a friend's sister, and she was offloading how a particular client behaves and how she’s sick of having to listen to it. When we got into it, she would rather tolerate the customer's behaviour than have a difficult conversation. It actually wasn’t about the money generated from the client. Then one of my one-to-one clients direct messaged me because they had been in a situation with a client and terminated the relationship there and then on the spot. In honesty, she’d been tolerating certain behaviours, and the situation escalated so far that she could no longer tolerate it. She messaged me to debrief, walk it through, and look at what happened. She wasn’t particularly proud of what had happened and recognised that this was the only way that this client was going to listen. No cease and desist letter was sent; it wasn’t that sort of altercation. Nevertheless, when we broke it down, this client had been an energetic drain on my client’s time and money for quite some time. My client could see this and was now relieved, despite what had happened. The action of being able to talk it through verbally means it moves through you quicker than playing all the various situations through in your head, which continues to compound and drain you further. Yes, it isn’t always pleasant to work through at the time, but the release that is experienced is one that can not be described by financial gain. Though I predict that is coming for this client soon after this incident. If you have had an experience like this, or you know you are dwelling on how a client’s behaviour is making you feel, lets talk it through. There are lessons in everything, and there are ways you can adjust client behaviour in your business that aren't so confronting or challenging. When we are in it, we can't always see it, I'd love to guide you to see what is on the other side of it for you and your business.

Last week I shared on my social media how a client came to me, asking how they could delegate more in their business? The result of that session was that they found two hours a month that they could better utilise.​ The clients I serve are at the point where they serve in their business by choice. Their constant evolvement leads to the evolution of their processes in their business. They love their work, they live the life they want, their business is designed around their life. It’s a win win. This question came up because they know they only see their business through their lens. My intimate knowledge of their business allows me to see what they can’t always see. Or sometimes it is what they do not want to see. (This also applies to me and my business, with my coaches) On average I guide my clients over an eleven month period. My role is to serve my clients and get them to explore it all, the good parts and the challenging parts. The latter is where the growth usually comes. In this session my client was reluctant to let go of an action within their business regarding data in their business, good old excel. They agreed they could delegate this further down the line, but they weren't yet ready to let go of it. I see what I see, because I’ve been through it myself. If I am serving my clients, not just telling them what they want to hear, it’s something to shine a light. I’ve been a slave to the spreadsheets because it's my preference. It's conveniently comfortable with your head in a spreadsheet. Yes the data tells a story, it’s always there as a reference. Some data is easily collated, and automated, it runs in the background, which I am all for. In this case the platform that held the data couldn't be formulated or collated automatically and therefore it's collected by hand. An estimated 30mins a week, totting up to two hours a month, give or take. When we broke down the reasons for tracking this detail it wasn’t instantly clear as it why they were tracking it. T It turned out another consultant had told them too. I am not questioning the paid consultant’s advice I am testing to understand the knowledge behind the “why?” As well as if there is a more time efficient way to track said data. If it was my business, I wouldn’t be spending two hours a month of collating data, that was last used three months ago. A nice to have, if it's automated but in this case it wasn’t. The clients I work with are decision makers I don’t give advice. It’s down to them to decide what they will do with this reflection for their business. My particular set of skill is being able to ask the right questions to see where you are investing your time, money and energy, and ultimately if this is right for you and your business. As well as what impact of that investment will have on what you want to deliver. If you are a seasoned business owner who loves what they do, and want to refine your operations to be able to live the life you want. It's time to talk, I work with businesses owners who want to grow, succeed and inspire. What I loved about this session was it opened up a different thought process, and they came back to me, at the next session, and we found them an extra three hours per week. More of which I will share on my socials later in the week. ​If you have been thinking about how I could serve your business and find you more time, and you want to see how this could work for your life and business book in now for a discovery call. Live the life you want Prioritise you to Prosper

There is a common conception that creating change in business is hard. Many will tell you that you need to change your systems and processes, and a part of that is true. What I see with my clients in their businesses, is that they know their clients inside out. So when they are looking for how they can grow their business, the answer to the HOW is never that far away. There are those that will tell you do automate your business, use technology, or AI. Seek out partnerships and collaborations. Carry out market research on your competitors. All of which will give you data and information of what you could do. But I’ll hazard a guess that all takes up time, money and energy that you could do without using unnecessarily. So here are two simple steps that you can take to discover efficient and effective ways of growing your business, your way: Create space in your day or your week. Create time to think, where you aren’t task orientated, this allows thoughts to come to you. My best ideas come when I am walking the dog, movement helps me. Trust that you know what the next steps for your client are. Remember you are the expert in your service. Your clients come to you to deliver a service for them. They see it one way, you have the knowledge and foresight of all your clients. Whether you call it experience, or intuition, you know the patterns to look out for and what the next steps are for your clients. That is where the opportunity for growth exists for them, and subsequently your business. What may take longer is the HOW you introduce the concept to them in a way that will work for their business, and then getting them to understand how your services can further help them to achieve that they want from their business? When is the best time to make changes within your business? I know you know, there is never a "best time", so if you want to make changes just hit the button below and we can talk it through!

As business owners, we are all busy, and our clients are too! One way of ensuring that clients respect your time, is by making sure that you also respect theirs. The trick is to find the most efficient way of communicating with them, on both sides. In different industries this can be in different ways but when starting out a relationship with a new client it's best to set the expectations and requirements your business has of them. Onboarding a new client is the perfect opportunity, they have sought out your services, they understand the value your service will deliver their business. This is the optimal time to educate them on what is required of them for them to receive the best service from your business. The usual things to consider would be: Your preferred method of contact What platforms will make your systems slick, smooth and professional Where your business provides a service for their business, what is the best way to review this with them, particularly where you can demonstrate how your skill and expertise can lead them to their next steps All business owners want their businesses to grow, how can you position yourself to be a part of that and bring them on the journey with you. Few want to fly by the seat of their pants in their business, though it may seem that way at times. My five top tips for ensuring all parties are prepared to utilise their time as efficiently and effectively as possible are: Prepare in advance: Always have a clear agenda and necessary materials ready before meetings, this can be a simple message setting out the tone of the meeting, formal agendas have their place meeting depending. Use technology: Leverage CRM tools to keep track of client information and interactions, review these prior to the meeting, your clients' needs will be at the forefront of their minds, demonstrating you are both on the same wavelength will make them feel seen and understood. Set clear expectations: Communicate timelines and deliverables clearly to avoid misunderstandings, arrange next steps and book things in the diary there and then, if it’s in the diary it can be moved later if needed. Follow up promptly: Remind them how you value their business. Stories stick: Share a relevant success story as a memorable way to enhance client confidence. Whether you have new clients you are onboarding or you want to review your client journey processes, I’m offering a FREE 30 min Client Journey Insight Session where we can find opportunities for your business to enhance its client contact. Click the book now button below when you are ready.

Social media is a bit of a beast, in many ways. Choosing which platforms to use, knowing what to say, and I bet sometimes you are wondering if it is really worth it? 100%, I agree it takes work to be consistent, but it’s not as hard as you think it has to be. Most industries utilise it to support their business. Now that the days of the yellow pages have passed us, social media has become the go to place for FREE advertising. Yes, when something is free, we are in fact the product, that being said, if we know that we can utilise that to our advantage. Everyone is crazy busy; our world is now designed to make us feel that way Therefore, your audience, your clients, your prospective clients and local community need your service to be in their face for them to remember your business. Out of sight out of mind, with the ADHD epidemic on the rise this will only increase. That means showing up regularly, and you get to choose whatever that means for your business. Decided what you can currently achieve and stick to it. A common worry is that you'll run out of things to say. I’m with you. People often comment that they wonder how I can think of so many things to talk about. Trade secret, I learnt from my previous business coach “To have a well heard, and understood message, you have to say the same things over and over again so the message lands”. Just like when you train your clients in your business to behave how you want them to too, the same goes for your audience. You might be thinking I don't need an audience, and you might not, but how often do you turn away clients. Rarely or never? Every great service business should have an ever-flowing tap of prospective new clients, client churn is a real thing, regardless of industry. Referrals can only get you so far. If you don’t have that pipework in place, you can always take steps to create one. If you’re at the point of pausing new clients that's a separate conversation altogether. Positioning it as a leverageable tool, doesn’t mean you have to outsource it, and pay someone to do it for you, though you can if that would be a better option for you. If you want to enhance your social media presence, or reignite it, I can help you with what will be best for your business, and how you can create a plan, that you or your team can stick to. It’s never too late to start or refresh, I’m happy to talk it through with you, just book a call below.

He’s currently touring Asia and has been since November, exploring his martial arts passion while traveling. I don’t know about you, but most of my clients started their business to give them the life they wanted, myself included. To create what we could not when we were restricted by our employment. To serve us. I spent nine years creating cash for other business owners and decided I was going to do it for myself. My client has adapted to the laptop lifestyle well, on the surface. Meeting his responsibilities, serving his clients, bringing in new ones whilst doing the tourist things and embracing local cultures. In a recent session, we discovered he was turning up but not truly showing up in various areas of their business. His screen time had increased, and he couldn't pinpoint why. We dug deeper and realized he wasn't serving himself to serve others in his business. He was presenting himself in a way that meant he was seen, but it was a taking a toll on his health. Managing multiple time zones can do that to you. He put steps in place to minimize this going forward. This wasn't the big revelation, though. The real breakthrough came when he identified the one thing, the key piece of the puzzle that was blocking his ability to scale. Having clients across many time zones was interrupting his flow to scaling their business. His flow generates the energy and cash for his business. The laptop lifestyle is going to continue within his business, even though it started as a temporary adjustment. Now, he can see clearly the true blocker to his scaling. He can take action to change things in his life and business. He has the travel bug and won't be staying in one time zone for long, but now he can put plans in place no matter where he is. Remember, the challenges or opportunities presenting themselves in your business are rarely the things that create the movement we need in our businesses. It's about identifying what pieces of the puzzle to focus on, structuring time for growth, and creating intentions specific to your needs. What separates me from others out there is that I see the unseen in people’s businesses. I have the ability to step outside of my client's businesses, look at what is going on, and see how it is affecting them within their life and business (both are connected). I do this by deciphering what you say to me and watching the actions you take. I spent many years in the corporate world, learning the strategies needed to generate profitable businesses. Profitable businesses allow you to have the life you want, the time, money, or energy. Whether that is service, results, or managing your time to suit you. Your business can deliver the life you want. You have to prioritize, to prosper. If you are a seasoned business owner who loves what they do but you know you want more or something isn't quite right, it's time to talk. I work with business owners who want to grow, succeed, and inspire. If you're ready to grow and develop to achieve your version of success, empower yourself to take responsibility and action.​I'm ready when you are.

The key to maintaining positive retention in your business is remembering that success lies in a positive working environment. A supportive and engaging workplace is essential for our employees to thrive and deliver the exceptional service our clients expect. Why is this so important? A positive work environment ensures that our team feels valued, motivated, and supported. This directly impacts their productivity and job satisfaction. Happy and engaged employees are more likely to go above and beyond in their roles, leading to higher quality service and better client experiences. By fostering a culture of ongoing enhancement, we encourage innovation and adaptability. This helps us stay ahead of the competition and meet the evolving needs of our clients. When our employees are in a positive environment, it reflects in their interactions with clients. Satisfied clients are more likely to return and recommend our services to others. In order for your business to deliver your service expectations, you need to have an awareness of what is being delivered throughout your business consistently. To do that with integrity, you need data or feedback. Often, as business owners, we have a feeling where things can be off, but most don't prioritize exploring these opportunities. This is where you can move your good clients to great clients and attract more into your business. If getting into the detail of your service expectations has been on your list for some time, then here is your sign to take action. Let's explore it together, book in for a FREE 30 min Client Journey Insight Session.

Often, the phrase "nothing changes if nothing changes" is thrown around in business, along with "what gets measured gets movement." Both are true, but what happens when you are focused on making changes in your business, yet you aren't seeing the results you anticipated? It can be poignant to ask yourself these two questions: 1) What is preventing your business from growing? 2) When implementing new strategies, what patterns have shown up? The answers to these questions will certainly give you plenty to work on. Often, the fear of failure, fear of change, and fear of the unknown can mean that we subconsciously impede our business's growth. Empathizing with fear and recognizing it as a blocker is crucial. Once you find the confidence to tackle it, you will overcome it with the right resources around you. If we aren't challenging ourselves and changing, neither will our businesses. With my clients, they often present with a challenge that they have identified in their business, and whilst it is a challenge, the results come from the challenge beneath the issue. Our language gives us the clues to pinpoint the real issue. Once we dig into this, that is where the traction comes, and plans can be made within your business to make the changes that will get you the results you truly seek. Failure is a Part of Growth When we open up to others in a safe environment, we reduce the pressure on ourselves, and the pieces start to fall into place. Remember, even the most logical business owners make decisions based on emotion; they just find evidence to back them up. Sometimes we aren't aware of what the lesson is until it has passed, and a moment of reflection can create the moment needed to move forward. ​ I'm offering a free 15-minute soundboard session where we can look at what has come up for you from the answers to the two questions above and you can prioritise and prosper, to live the life you want.

Getting clear on your client journey is key to client engagement. Your day flows with ease when clients do what you ask them to do, when you ask them to. You get through your jobs list, you get lunch, and you have time to think, maybe even walk the dog. Not to mention leaving on time and spending the evening carefree. As a business owner, you know your industry inside out, and what comes naturally to you may be disjointed to clients. You have all of the expertise and knowledge to deliver the service they are paying you to. Here are some steps to help you map out an effective client journey: Define Your Objectives : Clearly outline what you want to achieve with the client journey.​ How can you maximise the income for your business from your clients' journey? A great business model is one that is always demonstrating what is next for their clients, leading them to the next purchase or service. Map Out Touchpoints : List all the points where clients interact with your business. This is as important for you as it is for them. Setting the tone early on is key for aligning them to your business processes. Understand Client Needs at Each Stage : Determine what clients need and expect at each touchpoint. Is it knowledge, data, or even feedback? Remember, feedback works both ways; it can allow you to create your next offering. Clients are Humans and Diverse : Make sure that you offer varying ways your clients can integrate and understand your business and processes. We interpret information in different ways, so be sure to have something for everyone. Implement Changes : Make necessary adjustments based on your analysis and feedback. As you and your business evolve, so will your processes. Grow, Succeed, Inspire To achieve your success, it's essential to grow and develop continuously. Here are some key steps to help you on this journey: Identify Your Focus Areas : Determine which pieces of the puzzle are most crucial for your business growth. Where are the bottlenecks currently, and where does compliance fall short? ​ Structure Your Time : Set aside dedicated time to refine your client journey. Small steps to get you started. ​ Develop Specific Intentions : Tailor your intentions to your business needs. How are you going to measure the impact you are creating for your business? I look forward to seeing how you refine your client journey, in a way that works for you and your business. Subscribe here to sign up to my email list where business owners in my community take time to consider what is right for their business, and how to implement changes in their business in a way that will work for them.

As part of your client attraction plan, it's beneficial to be in control of your client flow. Referrals are a great tool and easier, yes, if you have a process in place to keep the referral tap flowing. The challenge with referrals is that you are reliant on someone else, who may well be an advocate for your business; however, it gives you two steps less control. This is where engaging content that resonates is the way forward. You know that you have put in the work, and therefore are less likely to turn on yourself when things aren't going the way you anticipated. Creating Engaging Content One of the most effective ways to build your audience is by creating engaging content that resonates with them. Here are some tips to help you attract great clients: Speak to Their Desires : Whether it's more time, money, or energy, address the desires that your audience wants. Position your business's services as the solution to their problems. Show Empathy : Highlight that you understand the pain they experience. Position yourselves as the solution, just as we are doing here. Avoid Leading with Pain : Instead of focusing on pain points or discounts, emphasize the value you offer. People will come to you when they feel seen and understood. Demonstrate Value : Ensure that the perceived value you offer is greater than the price you are positioning. If they don't see this value, work on demonstrating it more specifically from their perspective. Remember, people will buy from you when they perceive the value you offer is greater than the price. Let's make 2025 the year you grow your audience and achieve your business goals. Grow, Succeed, Inspire To achieve your success, it's essential to grow and develop continuously. Here are some key steps to help you on this journey: Identify Your Focus Areas : Determine which pieces of the puzzle are most crucial for your business growth. What is most important to your clients, and how does your service take the weight off of them. Structure Your Time : Set aside dedicated time to deliver your client attraction plan. Consistency is key to making meaningful progress. Create Intentions : Develop specific intentions tailored to your business needs. This will keep you aligned with your goals and motivated to achieve them. If you want to make changes in your business this year that will truly make a difference, let's prioritize your growth, your way. It's time to step into the light you're meant to shine. Subscribe here to sign up to my email list where business owners in my community take time to consider what is right for their business, and how to implement changes in their business in a way that will work for them. Remember, prioritising your growth and focusing on what works for both yourself and your client's will help you to achieve the success you desire

Often, as business owners we can try to do things ourselves to save money. While this might be necessary at the start, the true power of a great business lies in finding people you trust to deliver work for you, perhaps even more effectively than you can. The hiring process of great businesses is to hire people that are better than we are. I mean this with care and compassion. True success in business comes with applying logic and ensuring our egos know where our businesses are heading, not where our egos are going. We all have different abilities, and if your time and energy are consumed by tasks that aren't a good use of your skills, it takes away from your ability to grow your business. Two questions to ask yourself would be: 1) Evaluate whether you still need to do the things you're doing, or whether you are in the natural habit of saving money for your business? 2) Ask yourself what money could be generated if you outsourced certain tasks? Making smart cost-effective decisions is great for your business; however, it is often a habit I've seen many wish they had broken with hindsight. After all, hindsight is a wonderful thing. You created your business to Grow, Succeed, and Inspire. Here are some essential tips to consider when getting things done, your way without doing it yourself: Identify the Pieces of the Puzzle : Understand what aspects of your business need your focus. Structure your time to work on your growth and create intentions specific to your needs. Empower Yourself : Take responsibility and action to achieve what you want in your life and business. Prioritize your growth, your way, which can mean time spent with others to grow them or delegation and trust, so you can step into the light you're meant to shine. Focus on Cash Generation : Review all tasks and give them a points system for how they contribute to generating cash in your business. The more points they have, the more they will generate cash. What gets measured gets done. There will undoubtedly be bumps in the road as you nurture your team to run your business your way. However, once you nail this, you'll become free within your business to focus on the things you love or the reasons you started your business in the first place. Watch out for the trap of thinking, "I may as well just do it myself." If you're a solopreneur, there are now more ways than ever to delegate tasks and reduce your time spent on activities that don't directly contribute to your growth. Embrace these opportunities to prioritize your growth and success. Together, we can achieve great things. If you want help to identify the pieces of your puzzle to structure your time to work on your business and create intentions specific to your needs, then book a FREE 30-minute call using this link Book time with Kellie Tannahill: FREE Productivity Planning Session