Speaking Your Truth, and Work with the Clients that Energise You

You know when things happen in your business, and it creates anger and frustration inside of you, but you feel like you can’t do anything about it? Either because you are a service provider and you have to remain professional, or you're worried that if you express your full truth and opinion, it is going to come back to haunt you, especially with how everyone is behaving on social media these days.

One of the greatest freedoms, in my opinion, of being a business owner is that you get to choose who you work with.

You might be thinking, "Hold on, I need clients," and yes, I get that that is also true. What I would like you to consider is whether the energy you expend on said clients is actually worth the fees that they bring to your business.

I was with my hairdresser in the week, who is a friend's sister, and she was offloading how a particular client behaves and how she’s sick of having to listen to it. When we got into it, she would rather tolerate the customer's behaviour than have a difficult conversation. It actually wasn’t about the money generated from the client.

Then one of my one-to-one clients direct messaged me because they had been in a situation with a client and terminated the relationship there and then on the spot. In honesty, she’d been tolerating certain behaviours, and the situation escalated so far that she could no longer tolerate it.

She messaged me to debrief, walk it through, and look at what happened. She wasn’t particularly proud of what had happened and recognised that this was the only way that this client was going to listen. No cease and desist letter was sent; it wasn’t that sort of altercation.

Nevertheless, when we broke it down, this client had been an energetic drain on my client’s time and money for quite some time. My client could see this and was now relieved, despite what had happened.

The action of being able to talk it through verbally means it moves through you quicker than playing all the various situations through in your head, which continues to compound and drain you further.

Yes, it isn’t always pleasant to work through at the time, but the release that is experienced is one that can not be described by financial gain. Though I predict that is coming for this client soon after this incident.

If you have had an experience like this, or you know you are dwelling on how a client’s behaviour is making you feel, lets talk it through. There are lessons in everything, and there are ways you can adjust client behaviour in your business that aren't so confronting or challenging.

When we are in it, we can't always see it, I'd love to guide you to see what is on the other side of it for you and your business.

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